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News

Marriott names SVP, loyalty programs

BETHESDA, Md. — David Flueck has been appointed senior vice-president, loyalty at Marriott International, it was announced Feb. 28.

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Intelligence

Pest Practices

New equipment and technology, and improved procedures, are helping hoteliers combat pesky critters.

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Intelligence

Customer service is dead!

Customer service is dying a slow and painful death. In some cases, it stems from having lost sight of taking care of our customers in the wake of operating our day-to-day business (now there’s some irony for you).

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News

Westin Bayshore announces new GM

VANCOUVER — The Westin Bayshore, Vancouver has named Martin L. Leclerc its new general manager, it was announced Feb. 9.

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News

Superior Lodging announces two appointments

CALGARY — Superior Lodging Development TL Corp. announced on Feb. 6 the appointment of Kathrin Jin to the position of director of national sales for Travelodge Canada and announced on Jan. 31 the appointment of Simon…

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News

Carlson names Tejera CEO

MINNEAPOLIS, MN — Carlson Hotels Inc. has appointed Federico González Tejera as CEO, effective Feb. 1, it was announced Jan. 26.