Intelligence

Bb820156ba4b0065bb4f61b1e1ea7e2d
Intelligence

How Canada's retaliatory tariffs affect your hotel

Canada will be moving to implement tariffs on goods from the U.S., effective July 1. You may not be aware that several items affected by the proposed 10 per cent tariff are things used in your hotel.

4253d4417aee6ceea533233353c8058d
Intelligence

Alexa: Bring new convenience to my hotel

Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

A07599d29b6d2cb9395ce23891d3dc3d
Intelligence

Cozumel: Mayan Rituals and Scuba Heaven

At the Presidente InterContinental Cozumel, staff respond to Mayan greetings and guests can try Temaczal, a Mayan cleansing ritual, and read Mayan legends at bedtime. The small island — just 478 sq. km. — is also a…

16ddba084fe308385951c0ec6efc1d81
Intelligence

Top 10 principles of Privacy Practices

SASKATOON — Lawyer and corporate director Patricia McLeod gave Saskatchewan hoteliers a toolbox to help them navigate the world of compliance with Privacy Legislation and gave tips on preventing cyber security breaches.

0d7b7d033350dc6274ce3678629878e7
Intelligence

Combatting bed bugs ahead of travel season

A nightmare for guests and hotel managers alike, bed bugs are biting into business – in more ways than one. A bed bug sighting is the number one reason a guest would switch hotels immediately.

E0740646d1dcca4588bc9bd8255ad537
Intelligence

Johnson's magic resonates with hoteliers

LAS VEGAS — Earvin “Magic” Johnson shared lessons from his basketball career with more than 6,000 delegates to the Choice Hotels International Conference in Las Vegas this month.

7678ce24a1f33bdf34f08a2e880cdca2
Intelligence

Fairmont Mont Tremblant's DesignAgency makeover

Inspired by Fairmont's reputation for luxury and service, and themes of European chic and alpine glamour, DesignAgency upgraded the hotel's public space with exciting hospitality environments.

F767c8eafec151ab4380fd029946a4ab
Intelligence

A visit to Marriott Head Office

BETHESDA, Md. — Veteran hotelier Frank Vismeg provides a first-hand look and some photos from Marriott International's three-day Executive Orientation program, held at the company's headquarters in Bethesda, Md.