Hotels are wooing customers with a better guest experience, instant rewards, ease of use, points that never expire and partnerships with the OTAs.

The impact of Airbnb on the hotel business is difficult to measure. Airbnb-sponsored reports suggest there is only a marginal impact on hotels, whereas lodging industry-sponsored reports suggest the opposite.

From terrorism liability, which is increasingly required by U.S.-based chains, to specific requirements for those who have shuttle services or spas, it’s important to deal with an insurance broker who knows the hotel…

China’s growth story is historic in its speed and magnitude and is set to continue its record-breaking trajectory in the long term. This makes the understanding of Chinese-Canadian hotel deals crucial in today’s…

While no one has a crystal ball regarding future interest rates, Mark Kay says his primary focus is to work with hoteliers’ portfolio of assets, providing strategies on each asset as it enters a different life stage.

2016 was a record year for hotel investment in Canada with total transaction volume approaching $4.0 billion.

New equipment and technology, and improved procedures, are helping hoteliers combat pesky critters.

Customer service is dying a slow and painful death. In some cases, it stems from having lost sight of taking care of our customers in the wake of operating our day-to-day business (now there’s some irony for you).

Club Car’s Carryall 700 Housekeeping Vehicle carries two people and their gear. Features include an L-shaped van box with LED lights and locking doors designed to carry a full-size vacuum cleaner, brooms, mops and other…

Using polymer cleaning technology, the Xeros SM35 35lb/16kg capacity washer reduces water consumption by up to 80 per cent, and reduces energy and detergent usage by up to 50 per cent.