Intelligence

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Intelligence

Clifton Blake: Is hotel financing available?

The question we get asked the most from borrowers, lenders and even non-hotel people is simply, “Is Hotel Financing Available Right Now?” The simple answer is MAYBE.

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Intelligence

Keeping Canada well as we reopen

OTEC’s Joe Baker says that as we re-open our businesses, let’s not underestimate the toll this pandemic and the return to work has had on the mental health and emotional wellbeing of our workforce.

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Intelligence

Pest control essential during the reopening

By Alice Sinia With travel grinding to a halt as a result of the COVID-19 outbreak, the hospitality industry knows first-hand the financial impacts of this global pandemic. As the country now focuses on reopening, pest…

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Intelligence

OTEC’s Joe Baker: Training Camp & Skills Drills

OTEC’s Joe Baker compares hotel owners and managers to sports coaches. “Our athletes have been in an off-season world for the last 3 months. Before we can get them on the field performing at their peak during games,…

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Intelligence

What golf courses will look like post‑pandemic

ORILLIA, Ont. — While some key areas of Ontario were stuck in Stage 1 of reopening, golf courses had opened for business. That business looks different from last year, Shane Bage of Resorts of Ontario reports.

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Intelligence

Stand in Unity — A letter from Reetu Gupta

TORONTO — Reetu Gupta, president and CEO of both Easton’s Group of Hotels and The Gupta Group, shares some personal stories of how discrimination affected her father, herself and the origins of their companies.

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Intelligence

Electrostatic spraying considerations for hotels

Electrostatic Spray (ESS) Disinfection has been a wildly well received PR approach to delivering a safe, disinfected environment for guests for Marriott and other hotels. As the adage goes, “The devil is in the…

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Intelligence

Connect with guests using email during COVID‑19

While traditional loyalty points schemes rely on physical visits and bookings to reward guests, hotels should adopt other streams and strategies to drive loyalty. The key is to keep serving guests, sensitively engaging…

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Intelligence

There won’t be a Grand Reopening

As we re-enter the realm of a post-COVID19 world, I believe we need to temper our expectations of the grand reopening of Tourism 2.0. It doesn’t mean we can’t celebrate. It just means we need to help jumpstart the world…

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Intelligence

How travel agents could help save the industry

This isn’t the first time the travel industry has suffered. Traditional travel agents have been in emergency mode many times during the last two decades or so. Frances Kiradjian of BLLA looks at how this could help our…