Intelligence

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Intelligence

Hotel rates in Canadian cities expected to rise

AmEx GBT's annual Hotel Monitor report expects hotel rates to rise in most of Canada’s largest cities in 2020, including Ottawa (2 per cent), Vancouver (3 per cent), and Montreal and Toronto (4 per cent).

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Intelligence

A hands on approach to EMV Chip & PIN

By Oct. 14, 2020, Canadian merchants must be EMV CHIP and PIN compliant as mandated by Visa Canada, but getting there can be complex and frustrating. National Payments offers a hands on approach to guide hoteliers…

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Intelligence

Xavier Icardo on Why Housekeeping Matters

Guests entering a hotel room expect availability, cleanliness, safety, comfort, amenities, and most importantly, a properly working bathroom. Most of these expectations are handled by the housekeeping department.

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Intelligence

How mobile apps can help people with disabilities

TORONTO — Persons with disabilities have driven innovative solutions to overcoming barriers throughout the course of history. Today that innovative spirit continues through the ongoing development of mobile apps.

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Intelligence

Expedia looks at eye tracking, facial recognition

TORONTO — Expedia brought its portable lab to Toronto to demonstrate the technology for journalists and hoteliers. The technology helps them adjust websites to accommodate users.

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Intelligence

Rising insurance costs in a hardening market

Hoteliers across Canada face rising insurance costs, with some rates three times as high as last year. How can hoteliers work with insurance companies to mitigate risk and lower the cost of premiums?

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Intelligence

COMMENT: Bye bye itty bitty bottles

IHG made the news recently by saying it would replace those miniature toiletries with bulk-size products in its 5,600 hotels and 843,000 guest rooms by 2021. A great move — but editor Colleen Isherwood voices some ideas…

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Intelligence

Cindy Schoenauer re Soft Brands in Canada

There are a total of 18 soft brand hotel options in Canada offered by nine brands (Accor, Best Western, Choice, Hilton, Hyatt, Marriott, Red Roof, Radisson and Wyndham).

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Intelligence

AHLA: keeping guests safe from carbon monoxide leaks

Recently, a Winnipeg hotel experienced a carbon monoxide leak that sent 46 guests and staff to hospital. Fortunately, there were no fatalities, but the outcome could have been much worse.

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Intelligence

Building Cobble Beach Golf Resort

KEMBLE, Ont. — It all started in 1998, when Rob McLeese looked to buy a cottage in Muskoka, Ont. — 365 feet of shore with a run-down cottage. His dad proposed an alternative — almost 600 acres with 1.25 miles of…