Emergency preparedness takes priority for Alberta hotels amid rising wildfire threat

In a bulletin published by the Alberta Hotel & Lodging Association (AHLA), the organization emphasized that hotels play a vital role in times of crisis by providing refuge for evacuees, emergency responders and staff. With peak fire risk typically occurring during summer months, hoteliers are being encouraged to review emergency protocols, insurance coverage and staff training.

“In times of crisis, your hotel becomes more than a place to stay—it’s a lifeline,” the AHLA noted in its June guidance to members. “Don’t wait—your plan can make all the difference.”

The association has developed a suite of sector-specific tools, including an emergency planning guide, evacuation checklists, and post-event recovery advice. These resources are aimed at helping hotels respond effectively to wildfires, floods, and other natural disasters that can disrupt operations and displace guests.

According to the AHLA, emergency preparedness involves more than evacuation plans. Operators are encouraged to ensure continuity of communications, protect financial records, understand business interruption coverage, and develop clear protocols for re-entry and reopening after a crisis.

Emergency readiness checklist for Alberta hoteliers

Based on AHLA guidance, hotels are advised to take the following steps before, during and after an emergency:

Before an emergency

• Create or update a property-specific emergency plan.
• Identify evacuation routes and designate staff roles.
• Monitor Alberta Emergency Alerts and the Air Quality Health Index.
• Prepare grab-and-go kits for staff and guests.
• Review FireSmart Canada recommendations for wildfire risk reduction.
• Confirm insurance coverage, including business interruption clauses and indemnity periods.

During an emergency

• Communicate clearly and calmly with guests and staff.
• Coordinate evacuation procedures or shelter-in-place plans as needed.
• Notify emergency services and relevant authorities.
• Track room usage for displaced guests and first responders.
• Support employee well-being and shift adjustments during disruptions.

After an emergency

• Conduct safety checks before reopening.
• Document damage for insurance purposes.
• Retain financial and operations records.
• Debrief with staff and update emergency procedures as needed.
• Connect team members with mental health supports, if required.

Coordinated approach encouraged

The AHLA notes that collaboration with local authorities, emergency managers and tourism operators can enhance community-wide response. Hotels located in high-risk zones are advised to designate emergency coordinators on-site and practice drills with staff regularly.

The association’s full emergency preparedness resources are available at ahla.ca.