Author Stephen Friedman: Adjunct Professor, Organizational Studies, Schulich School of Business, York University

AuthorsLeah Hamilton: Professor & chair, Department of General Management & Human Resources, Mount Royal UniversityAwish Aslam: PhD candidate, Department of Sociology, Western UniversityPriscila Ribeiro…

Four Seasons is serious about building connections between travellers and its European portfolio. From Mediterranean cruising and city adventures to stargazing on the slopes of Mount Etna, the historied hotel brand is…

Brian Hope, regional director of sales at Diamond Hotels Management Inc. delivered a customer service presentation to first-year Hospitality & Tourism students at St. Lawrence College in Kingston, Ont. this past…

The west coast property took the top award over more than 330 hotels in the Choice Hotels Canada system. To qualify, the winning hotel must have received a 2023 Platinum Guest Satisfaction Award, which recognizes…

The award recognizes outstanding performance and excellence in service among the 500 remarkable hotels in premium brand in North America.

Since 1993, the Best Managed Companies list, presented by Deloitte, has recognized excellence among private Canadian-owned enterprises. Each year, the program celebrates new winners as well as return companies that have…

Marriott International, Inc. reported its first quarter 2023 results and raised its full-year outlook.

The Canadian Hotel Investment Conference (CHIC) is over for another year. The annual event welcomed over 500 attendees from across Canada and the U.S. to the Fairmont Royal York in Toronto over April 18th and 19th.

Finalists for the 2023 BC Hotel Association Awards of Excellence have been announced, the award presentations will take place May 2nd from 6 pm – 11 pm during the Summit Spring Fling—an evening of music, comedy,…