Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

Canada will be moving to implement tariffs on goods from the U.S., effective July 1. You may not be aware that several items affected by the proposed 10 per cent tariff are things used in your hotel.

Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

TORONTO — It's been more than seven years since the Ritz-Carlton Toronto burst onto the city's hotel scene. With new team members including Murray McDonald and Nicolas Messian, the property is on the cusp of change.

At the Presidente InterContinental Cozumel, staff respond to Mayan greetings and guests can try Temaczal, a Mayan cleansing ritual, and read Mayan legends at bedtime. The small island — just 478 sq. km. — is also a…

SASKATOON — Lawyer and corporate director Patricia McLeod gave Saskatchewan hoteliers a toolbox to help them navigate the world of compliance with Privacy Legislation and gave tips on preventing cyber security breaches.

Choice Hotels Canada's Book to Build Campaign. Chelsea Hotel pledges $1 million to SickKids. GTHA honours the city's finest hotel employees. George Brown hosts Jeune Chaine des Rotisseurs. Travelodge by Wyndham…

Laura Armitage is now chair, Regina Hotel Association. Yola Marshall and Beata Cieplik have new jobs at IHG. Chris Zappala joins Morbern.

Andrea Myers is back at HAC. Catherine McAuley joins Westin Prince as director of sales and marketing. WorldHotels announces five new additions to its executive team.

A nightmare for guests and hotel managers alike, bed bugs are biting into business – in more ways than one. A bed bug sighting is the number one reason a guest would switch hotels immediately.