Phil Cordell has a new role at Hilton. Dorothy Easton joins go2HR as policy analyst. David Gabri retires from Associated Hotels of the World; Josh Lesnick part of succession plan.

MONTREAL — HVS Canada has opened a Montreal office headed up by Monique Rosszell, and Ayda Chamcham, who joined the company recently. HVS has other Canadian offices in Toronto, Calgary and Vancouver.

In marketing terms, your company's Net Promoter Score indicates your customers' willingness to recommend your products and services. Bringing this concept closer to home, ever wondered how likely people are to recommend…

Jens Moesker now Fairmont's regional VP Pacific Northwest and GM Fairmont Pacific Rim. Xavier Icardo now with MasterBUILT. Peter Parmar at PHI Hotel Group. Jordan McKay joins Green Key Global. Jeff Park and Todd Baril…

Deb Elless is TIAC's Tourism Employee of the Year; PEI gets its first Les Clefs d'Or concierge; Gupta siblings launch angel investment firm to aid innovative startups.

Kerry Hirschy retires from dormakaba; Dale Mathias takes over; new clients for Kris Crundwell; Zaplox adds Eric Michélsen and Pernilla Brodd.

PHOENIX — Eden Textile has been selected by Best Western as their supplier of the linen for Canada, including sheets and pillow cases.

TORONTO — Industry organizations ORHMA, THRC and OTEC launched a new free online training program for the hospitality industry, to help bring about change in the workplace on this timely and important issue.

NASHVILLE — Best Western Plus Sawridge Suites in Fort McMurray, Alta., won the MK Guertin, Design and Heroic Hospitality Awards at the Best Western Convention held recently in Nashville.

Alan Richards, a 40-year veteran of the Canadian hotel industry, passed away suddenly in August. He had countless friends, acquaintances, customers, and staff from coast to coast who experienced his unique openness and…