While traditional loyalty points schemes rely on physical visits and bookings to reward guests, hotels should adopt other streams and strategies to drive loyalty. The key is to keep serving guests, sensitively engaging…
As we re-enter the realm of a post-COVID19 world, I believe we need to temper our expectations of the grand reopening of Tourism 2.0. It doesn’t mean we can’t celebrate. It just means we need to help jumpstart the world…
NIAGARA FALLS, Ont. — Niagara Falls was one of the first and most visible cities to promote Hearts of Hope, where hotels in the city lit up with valentines to encourage front line workers and everyone else affected by…
TORONTO — Colliers and CFO easily reached their capacity of 1,000 participants in their second industry webinar held April 16 at 1:30 p.m. Moderated by Mark Kay of CFO and Robin McLuskie of Colliers, this panel included…
In response to requests for supply of PPE, Jason Cheskes has spent dozens of hours examining the marketplace to provide hoteliers with up-to-date solutions for these needs. Cheskes suggests operators consider placing…
This isn’t the first time the travel industry has suffered. Traditional travel agents have been in emergency mode many times during the last two decades or so. Frances Kiradjian of BLLA looks at how this could help our…
One thousand BC hotel rooms for the homeless. Accor announces All Heartist Fund. Best Western’s hotelier relief and guest support. New cleanliness partnership for Hilton. Marriott offers $1 billion in revolving credit.
Efrem Berman promoted at Radisson. Samantha Geer joins Beattie Tartan. Heather McCrory named to World Panel on Wellness.
HENDERSONVILLE, Tennessee—Showing further COVID-19 impact, the Canadian hotel industry recorded steep year-over-year declines in the three key performance metrics during the week of 12-18 April 2020, according to data…
By Colleen Isherwood, Editor TORONTO — While the Canadian Hotel Investment Conference (CHIC) has been postponed until the fall, CHIC Digital presented the first in a series of webinars, titled Government Support and…
Colliers Hotels has confirmed the sale of the 102-room Hampton Inn & Suites Ottawa-West, marking a significant transaction in one of the country’s most active real estate markets.
The Luxury Collection, part of Marriott Bonvoy’s global portfolio, has made its official entry into Atlantic Canada with the addition of Muir, a Luxury Collection Hotel, Halifax. Located in the Queen’s Marque district…
Sonesta International Hotels has appointed Gunjan Kahlon as regional vice president, lodging development.
The St. Regis Toronto has unveiled its newly redesigned ballrooms, redefining luxury event spaces in the city. Partnering with award-winning design firm Mason Studio, the transformation aims to blend sophistication of…