To reach and engage customers in 2019, companies need to deeply understand what today’s consumers value most to appeal to their personal needs. This is especially true in travel, says Expedia's Benoit Jolin.

Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical…

LAKE LOUISE, Alta. — Lake Louise Inn, managed by Atlific Hotels, is saving energy, water and waste by being the first hotel in the world to employ a SHARC Energy System Piranha

TORONTO—Expedia is a company based on constant A-B testing, and it has come up with a number of ways to help hotel partners, including a sophisticated rate-setting system and integration with Amazon's Alexa and Google.

IHG will remove all plastic straws from its global network of hotels by the end of next year, and sustainability-minded hotels are finding alternatives to single-use plastic bottles, including reusable bottles and water…

Designers Harry Christakis and Jocelyn Malcolm pitched their recommendations for a $15,000 and $20,000/room overhaul to two “dragons” at the Western Canadian Lodging Conference session.

Mobile phones dominate our lives. Regardless of age, we have become addicted to the mobile screen, lowering our overall productivity, impacting our offline relationships, and distracting us during simple tasks like…

TORONTO — ORHMA's Tony Elenis became aware of the issue of Human Trafficking in hotels after hearing a speaker from the London Police Department. “It's as big as drugs; as big as guns,” he said.

TORNGAT MOUNTAINS, N.L. — The Torngat Mountains near the top end of Labrador is a place to go for those who have been all over the world, says Stan Cook Jr., who managed the base camp there this summer.

For the Love of Cod! Conference space where you can privately call the office. Books as part of the culinary display. And elevators with themed photos and coloured lighting.