2016 was a record year for hotel investment in Canada with total transaction volume approaching $4.0 billion.

Customer service is dying a slow and painful death. In some cases, it stems from having lost sight of taking care of our customers in the wake of operating our day-to-day business (now there’s some irony for you).

TORONTO — Centennial College has named Michael Bertuzzi to the School of Hospitality, Tourism and Culinary Arts as its newest professor, it was announced Feb. 2.

VANCOUVER — The Westin Bayshore, Vancouver has named Martin L. Leclerc its new general manager, it was announced Feb. 9.

CALGARY — Superior Lodging Development TL Corp. announced on Feb. 6 the appointment of Kathrin Jin to the position of director of national sales for Travelodge Canada and announced on Jan. 31 the appointment of Simon…

MINNEAPOLIS, MN — Carlson Hotels Inc. has appointed Federico González Tejera as CEO, effective Feb. 1, it was announced Jan. 26.

MONTREAL — W Montréal Hotel announced on Jan. 12 the appointment of Christina Poon as general manager.

TORONTO — Peter Sellick has been named regional sales manager, Western Canada, it was announced Jan. 4.

PHOENIX, Ariz. — Best Western Hotels & Resorts announced in late December the promotion of Ron Pohl to senior vice-president and chief operations officer.

TORONTO — Choice Hotels Canada has appointed Juan Duran director, membership development, Ascend Hotel Collection.