As president and CEO of the Hotel Association of Canada, Susie Grynol is at the eye of the hurricane that is COVID-19 and its devastating effect on Canadian hotels.

Once hotels start to resume operations, they may want to rethink service delivery, notes Peter Mitham. This could mean leveraging technology to limit face-to-face interactions with guests, or reducing seat counts in…

NEW YORK — Most hotels don’t have a playbook for how to pause operations or recommission properties after a partial or temporary closure. An operating platform called Alice offers ways to bring order and standardization…

Canadian Lodging News interviewed Ingrid Jarrett, president and CEO of the British Columbia Hotel Association about the COVID-19 pandemic. “Not one area in British Columbia has been left unscathed by Covid-19,” she told…

Toronto paints the town purple. Blue Mountain’s retro pond skim. Home Inn Express Medicine Hat welcomes front line. A new home for Centennial’s food. Westin and Sutton Place Edmonton light up with valentines.

HENDERSONVILLE, Tenn. — The shocking statistics just keep rolling in. In comparison with the week of 31 March through 6 April 2019, the industry reported the following: Occupancy: -79.0 per cent to 12.8 per cent Average…

HENDERSONVILLE, Tenn. — Amid all the depressing statistics about Canadian hotel performance, Jan Freitag, senior vice-president, Lodging Insights, STR, reported that the base occupancy in Canada was “surprisingly…

COVID-19 brings new threats to hotels. The low average daily rates caused by the virus tend to attract high-risk guests or those looking to exploit hoteliers. To stay protected during these uncertain times, it’s crucial…

If we learned anything from the financial crisis, it was that communicating with your lending institution is essential during these difficult times, say Steve Hedington and Salim Gulamani of Clifton Blake Asset…

Greg Klassen of Twenty31 Consulting says we are in Phase One of a three-phase process. We don’t know when Phase One: Peak COVID-19 will end. We will soon have to rethink what our tourism industry will look like in Phase…