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CHIC Panelists PROMO2
News

Government support from COVID‑19 to recovery

By Colleen Isherwood, Editor TORONTO — While the Canadian Hotel Investment Conference (CHIC) has been postponed until the fall, CHIC Digital presented the first in a series of webinars, titled Government Support and…

Sasquatch Harrison Beach Hotel
News

And the good news from Canadian hotels is…

MasterBUILT Keys of Hope celebrates essential workers. Sasquatch shows up at Harrison Springs Hotel. Serta Simmons’ Relief Bed. Coast helps first responders. Executive’s self-isolation specials. SilverChef announces…

Hotels Canada Double Tree Cookie
News

How to bake The DoubleTree Cookie at home

MCLEAN, Va. — For the first time ever, DoubleTree by Hilton is sharing the official bake-at-home recipe for the brand’s beloved and delicious chocolate chip cookie, so at-home bakers can create the warm and comforting…

Hotels Canada Rick Colling and Denis Gilles
News

How’s business in hotels across Canada?

An Ottawa hotelier predicts that many Ottawa hotels could remain closed. Quality Suites Laval houses mental health and palliative patients. How Edmonton hotels are hurting. Winnipeg hotels step up to the plate. Brandon…

Hotels Canada Alberta Dave Kaiser PROMO
News

From bad to worse, Alberta hoteliers persevere

EDMONTON — During a week when oil prices plummeted into negative territory and Calgary cancelled this year’s iconic stampede, CLN spoke with Dave Kaiser, president and CEO of the Alberta Hotel & Lodging Association,…

Hotels Canada ABLE BC Virutal Happy Hour
News

Coast to coast, associations work for members

Jeff Guignard of ABLE BC can’t visit members as he usually does in spring and summer; he’s come up with Virtual Happy Hours to help connect. Everyone is looking to Saskatchewan as the first province to loosen…

Alice and Expedia Hotels Canada
News

Standard protocols essential during pandemic

NEW YORK — Most hotels don’t have a playbook for how to pause operations or recommission properties after a partial or temporary closure. An operating platform called Alice offers ways to bring order and standardization…

Susie Gynol Hotels Canada COVID 19
News

Susie Grynol speaks out on COVID‑19

As president and CEO of the Hotel Association of Canada, Susie Grynol is at the eye of the hurricane that is COVID-19 and its devastating effect on Canadian hotels.

Jeremy left and Julian Buffam of New Castle Hotels Resorts Photo Meghan Tansey Whitton
News

How New Castle is responding to the pandemic

HALIFAX, N.S., RIDGEFIELD, Conn. — New Castle Hotels & Resorts (NCH) is among countless small businesses across this nation and the world that have experienced a rapid and steep decline in business as a result of…

Hotels Canada COVID 19 Room Service
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Social distancing a chance to rethink service delivery

Once hotels start to resume operations, they may want to rethink service delivery, notes Peter Mitham. This could mean leveraging technology to limit face-to-face interactions with guests, or reducing seat counts in…