Life House is a vertically integrated hotel software and operations platform focused on increasing profitability and reliability for independent hoteliers.
The Internet is an amazing tool. It has the power to change the way we live, and we’re starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It’s important to Big Picture New Media Inc. (“Big Picture”) to help our customers retain their privacy when they take advantage of all the Internet has to offer.
We believe your business is no one else’s. Your privacy is important to you and to us. So we’ll protect the information you share with us. To protect your privacy, Big Picture follows different principles in accordance with worldwide practices for customer privacy and data protection.
- We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.
- We’ll use state-of-the-art security measures to protect your information from unauthorized users.
Any questions relating to Big Picture’s handling of personal information should be directed to our Privacy Officer.
In order to facilitate the operation of our website and to provide our services, we may collect personal information from you. This information may include but is not limited to, your name, email address, postal code, address, phone number, username and password, credit card number, bank account information and billing address.
Big Picture is required to collect and use personal information in order to provide its services, to process credit applications, to access and update credit worthiness, to open, maintain and process payment transactions, to administer and process customer surveys, special promotions and contests, for other marketing activities, as well as to maintain accounts, to process and deliver invoices and statements, and other internal administrative functions. As a result, personal information can be collected when you use our website.
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:
- To make the site easier for you to use by not having to enter information more than once.
- To help you quickly find software, services or information.
- To help us create content most relevant to you.
- To alert you to product upgrades, special offers, updated information and other new services from Big Picture.
If you choose not to register or provide personal information, you can still use most of www.staymagazine.ca. But you will not be able to access areas that require registration.
If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding Big Picture products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from Big Picture.
Big Picture occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.
We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the Visitor Center. There, you can:
- View and edit personal information you have already given us.
- Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.
- Sign up for electronic newsletters about our services and products.
- Register. Once you register, you won’t need to do it again. Wherever you go on STAYmagazine.ca, your information stays with you.
Big Picture has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
We guarantee your e‑commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you’re utilizing secure server software SSL, which encrypts your personal information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.
In addition, your transactions are guaranteed under the Fair Credit Billing Act. This Act states that your bank cannot hold you liable for more than $50.00 in fraudulent credit card charges. If your bank does hold you liable for $50.00 or less, we’ll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Big Picture strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Canada or any other country where Big Picture, its subsidiaries, affiliates or agents are located.
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.
NOTICE TO PARENTS
Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.
The Big Picture site does not publish content that is targeted to children. However, if you are concerned about your children providing Big Picture any personal information without your consent, Big Picture offers a Kids’ account. It allows parents to give parental consent for the collection, use and sharing of children’s (ages 12 and under) personal information online.
ACCURACY OF PERSONAL INFORMATION
Big Picture also makes every effort to keep all personal information it holds, including contact information and financial information, accurate, complete, and current. Big Picture will update any changes to personal information when received from you through the website. If Big Picture holds personal information about an individual which can be established by the individual to be inaccurate, Big Picture will take reasonable steps to correct it.
ELECTRONIC PRODUCT REGISTRATION
When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you’ve already left with us (we call that information your personal profile). If you haven’t previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the Profile Center, click on Update Profile, and edit any of the Personal Information in your profile. If you haven’t already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.
As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.
When you register or subscribe, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across staymagazine.ca allowing you to download view our content, order our free newsletters.
What we do with the information you share
When you join us, you provide us with your contact information, including your email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission.
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Big Picture will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Big Picture or the site; (b) protect and defend the rights or property of Big Picture and its family of Websites, and, © act in urgent circumstances to protect the personal safety of users of Big Picture, its Websites, or the public.
We may at times share with you news, products, and events. In order to share with you, Canada’s anti-spam legislation (CASL) requires us to obtain your consent to receive electronic communications. When you provide us with your email address, we will then assume we have your consent to email you (unless you say otherwise). However, to ensure you want to receive our helpful emails, our emails will also have an “unsubscribe” option at the bottom. In addition, from time to time, we may ask you to confirm your consent to receive our emails.