Truman and Marriott to bring three high‑profile hotel brands to Calgary
W Calgary, JW Marriott and Autograph Collection hotel to anchor landmark $1.47B development in Culture + Entertainment District
RoomRaccoon, a hotel management system for independent hotels, is expanding its hotel guest management software offering through new partnerships with Orana Stay, GuestTouch and Woby.
The partnerships will empower RoomRaccoon users with a comprehensive suite of guest-centric features, including personalized communication, digital concierge services, automated upselling, and advanced guest feedback management to elevate the guest experience and drive revenue at every point of the guest journey.
“Guest expectations are always evolving, particularly in terms of technology,” says Stevie Reffin, head of partnership at RoomRaccoon. “Guest experience tools are hugely beneficial for maximizing guest satisfaction, particularly when they are integrated with a Property Management System (PMS). We are thrilled to offer these expert resources through the RoomRaccoon Marketplace to bring even more value to our hoteliers."
Orana Stay offers hoteliers an integrated messaging system with AI-driven translations in over 100 languages, digital guest guides with auto-recommendations for restaurants, attractions, and events, and the opportunity to promote property amenities and services throughout the guest journey.
GuestTouch is a guest messaging and reputation platform that allows hotels to connect with guests at every stage of the journey through their preferred communication channels, including SMS, WhatsApp, Email, Google Chat, and more to boost revenue and enhance the guest experience.
Woby is a web application in the Netherlands that allows guests to place orders and pay for them online by connecting hotels’ POS and PMS systems. With Woby, guests can easily request housekeeping services, access concierge services and guides, order food and beverages and more, all from one app.
RoomRaccoon users can easily activate these integrations through the system’s Integration Marketplace.
W Calgary, JW Marriott and Autograph Collection hotel to anchor landmark $1.47B development in Culture + Entertainment District
Canada welcomed 1.2 million overnight international visitors in April 2025, marking a 7 per cent decline compared to the same month in 2024, according to new figures from Destination Canada and the Canadian Tourism Data…
IHG Hotels & Resorts is introducing its voco hotels brand to the Canadian market with three upcoming properties in Montreal, Niagara Falls, and Toronto. The announcement marks the premium brand’s entry into Canada…
Niagara Falls-based Fallsview Group has expanded beyond Ontario with the acquisition of the Hyatt Regency Calgary, marking the company’s first venture into Western Canada.