RoomRaccoon partners with leading guest experience systems

RoomRaccoon, a hotel management system for independent hotels, is expanding its hotel guest management software offering through new partnerships with Orana Stay, GuestTouch and Woby.

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The partnerships will empower RoomRaccoon users with a comprehensive suite of guest-centric features, including personalized communication, digital concierge services, automated upselling, and advanced guest feedback management to elevate the guest experience and drive revenue at every point of the guest journey.

“Guest expectations are always evolving, particularly in terms of technology,” says Stevie Reffin, head of partnership at RoomRaccoon. “Guest experience tools are hugely beneficial for maximizing guest satisfaction, particularly when they are integrated with a Property Management System (PMS). We are thrilled to offer these expert resources through the RoomRaccoon Marketplace to bring even more value to our hoteliers."

Orana Stay offers hoteliers an integrated messaging system with AI-driven translations in over 100 languages, digital guest guides with auto-recommendations for restaurants, attractions, and events, and the opportunity to promote property amenities and services throughout the guest journey.

GuestTouch is a guest messaging and reputation platform that allows hotels to connect with guests at every stage of the journey through their preferred communication channels, including SMS, WhatsApp, Email, Google Chat, and more to boost revenue and enhance the guest experience.

Woby is a web application in the Netherlands that allows guests to place orders and pay for them online by connecting hotels’ POS and PMS systems. With Woby, guests can easily request housekeeping services, access concierge services and guides, order food and beverages and more, all from one app.

RoomRaccoon users can easily activate these integrations through the system’s Integration Marketplace.

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