Days Inn ‑ Victoria on the Harbour honoured with prestigious award

This prestigious accolade recognizes individuals and teams that consistently deliver outstanding service and enhance the guest experience, a hallmark of excellence in the vibrant tourism industry of Victoria, B.C.

The recognition highlights the exceptional contributions of two standout team members, Eshu Karwal and Lynn Jordan. Their unwavering dedication and commitment to hospitality have not only elevated the experience of guests but have also set a new standard in the city’s competitive tourism sector, according to Days Inn - Canada.

Eshu Karwal, a front desk associate, has been celebrated for his warm demeanour, approachability, and focus on guest satisfaction. Guests have consistently praised his ability to make them feel valued and welcomed. One visitor described his “contagious smile” and attention to detail, noting that he made them feel like “a VIP at all times.” His ability to go above and beyond in creating memorable experiences reflects the essence of the Days Inn brand’s commitment to excellence in service.

Lynn Jordan, who has been a trusted member of the team for over a decade, has also been recognized for her exceptional guest service. Known for her genuine care and dedication, Jordan has left a lasting impression on countless visitors. One guest recalled her extraordinary efforts to assist a family in need, describing her as “a rare star in a universe of noise.” Such heartfelt service has cemented Jordan’s reputation as a key figure in the hotel’s success.

This award also recognizes the importance of strong leadership, demonstrated by general manager Darryl Wilson. Under his guidance, the team has fostered an environment where exceptional customer service is the foundation of the hotel’s operations. Wilson’s ability to inspire and empower his team has played a crucial role in shaping the hotel’s reputation for excellence.