Choice Hotels Canada names winners of Guest Satisfaction Awards

The annual awards celebrate Canadian properties for their dedication to operational excellence and customer service. Winning properties are determined based on results from key performance indicators and guest insight surveys which include metrics such as likelihood to recommend, overall staff service and room condition.

There are two levels of awards—Platinum and Gold. The Platinum winners represent the best of the best and are among the top three per cent of hotels in the Choice Hotels Canada portfolio of more than 330 properties, while Gold winners are among the top four to 10 per cent. This year there were nine Platinum Award winners and 21 Gold.

“These awards are particularly meaningful since they are largely decided based on feedback from our guests,” said Brian Leon, CEO of Choice Hotels Canada. “With a robust return to travel, these hotels are not only busy, but are delivering the ultimate in guest service.” Below is the full list of the 2023 Platinum and Gold Guest Satisfaction Award recipients.

Platinum Recipients:

Ascend Hotel Collection

Quattro Hotel & Conference Centre, Sault Ste Marie, Ontario

Midscale Brands - Urban

Quality Inn & Suites, Lévis, Québec

Comfort Inn & Suites, Terrace, British Columbia

Midscale Brands - Suburban

Quality Suites, Drummondville, Québec

Quality Inn & Suites, Matane, Québec

Sleep Inn & Suites Quebec City East, Boischatel, Québec

Quality Hotel, Clarenville, Newfoundland

Comfort Inn, Sturgeon Falls, Ontario

Economy Brands

Econo Lodge, Taber, Alberta

Gold Recipients:

Ascend Hotel Collection

Bayside Resort, Parksville, British Columbia

Midscale Brands – Urban

Quality Inn & Suites Amsterdam, Fredericton, New Brunswick

Quality Inn & Suites, Bathurst, New Brunswick

Quality Inn, Québec, Québec

Quality Inn & Suites Edmonton International Airport, Leduc, Alberta

Comfort Inn & Suites, North Battleford, Saskatchewan

Midscale Brands – Suburban

Comfort Hotel Airport, St. John’s, Newfoundland

Quality Inn Waddling Dog, Saanichton, British Columbia

Comfort Inn, Gander, Newfoundland

Quality Inn & Suites, Lethbridge, Alberta

Quality Inn & Suites, Petawawa, Ontario

Comfort Hotel Bayer’s Lake, Halifax, Nova Scotia

Quality Inn & Suites, Val-d’Or, Québec

Quality Inn & Suites, Victoriaville, Québec

Quality Inn, Rouyn-Noranda, Québec

Comfort Inn & Suites, Campbell River, British Columbia

Comfort Inn & Suites Edmonton International Airport, Nisku, Alberta

Comfort Inn & Suites, Bonnyville, Alberta

Economy Stay Brands

Econo Lodge, Forestville, Québec

Econo Lodge, Brossard, Québec

Econo Lodge Inn & Suites, St-Apollinaire, Québec